Mastering the Art of Customer Service

Ready to change the way you think about customer service?

Mike Clark’s power-packed course walks you through the essential elements of Customer Service. You’ll discover different personality types and how to understand them, deep-dive into mindsets and emotional intelligence, learn about maintaining and changing culture in the workplace, and go over the essential elements of meaningful service.

The fun, interactive, and bite-sized modules are spread over four different courses – each one focused on giving healthcare workers the skills, strategies, and tools that they need to respond to any situation. The perfect foundation for stellar customer service, this package is ideal for upskilling both clinical and non-clinical teams.

  • 5.8 hours learning duration
  • 20 modules of learning content
  • Unlimited course replays
  • Access on all devices
  • Certificate of Completion per course
NZD $236.00 NZD $169.00+gst

Includes the following courses:

1. Essential Elements of Customer Service

Level-up your team's people skills

3. Tools of the Trade on the Frontline

Interpersonal tools for an optimised patient experience

4. Overcoming Challenges

Becoming an efficient and resilient team player within your practice

2. Culture of CARE

Creating a culture of care within your practice

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