Course Description
In this power-packed course, Mike walks you through the essential elements of Customer Service. You’ll discover different personality types and how to understand them, deep-dive into mindsets and emotional intelligence, learn about maintaining and changing culture in the workplace, and go over the essential elements of meaningful service. Fun and interactive, this bite-size course gives you the perfect introduction into stellar Customer Service within your clinic.
Course Modules
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1. Understanding Yourself & Others
This module kicks it all off with a deep-dive into understanding different personality types. You’ll learn the driving factors behind each personality type, and, most importantly, how to effectively communicate with them.20 mins
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2. Customer Service Mindset
Mindset is pivotal to driving both our behaviour and our results – in this module, that concept is fully explored. Mike teaches you the direct relationship between mindset and results, and how the mindset in your clinic directly affects your results.20 mins
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3. Emotional Intelligence
In this module, you’ll delve into emotional intelligence, cleverly explained through the concepts of physical and mental ‘remote controls'. You’ll learn about the importance of self-awareness, and go over the emotional intelligence triangle – helping you build the essential skills you need for Customer Service.20 mins
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4. Bringing your Best
Culture is an important part of any organisation – and, as Mike explains in this module, an individual’s actions are vital to changing and maintaining your culture. Discover how to bring your best to a team, and go over powerful service guidelines, helping you to positively affect the culture of the team you work in.20 mins
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5. CARE - Elements of Meaningful Service
Lastly, Mike talks through CARE – the four elements of meaningful service that help people to feel seen and heard. You’ll learn how to connect, ask questions, respond and engage with people – helping to build the essential interpersonal skills you need for Customer Service.20 mins
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Course Completion Certificate
Once you have completed the course requirements, your printable completion certificate will be downloadable here.
